China Pen Factory: Plastic pen,Metal Pen,China pen exporter,Ball pen,Hotel pen supplier,Printed pen manufacturer,Gift pen,Custom Promotion Pen Factory in China

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Customer Service

 
Price&Payment
 
1.Price for Pens:Most of the pens Ex-factory price already have shown on the website, Pen that didn't show the price  or you are a huge number buyer, please contact customer service.
2.Price for shipping&delivery:When you choose FOB / CNF / CIF service, we offer three kinds of transport modes optional: by sea, by air or by International Express. According to the order how much the amount of the products and your preferences, we would recommend one mode and give you quotation. Of course, you can also use your own forwarder, Ex-factory price and agreed time of delivery to the factory.
3.Price for Additional Services / Products: If you need additional services / products,like Printing LOGO,like need more refills etc.You need to contact customer service for an answers whether need additional fees.
4.Payment Terms:100% advance T/T;Western Union/MoneyGram;
5.Add useful freight information: Factory location: Shenzhen, China; The nearest port: shenzhen or Guangzhou. 
 
MOQ & Lead time
 
1.MOQ is 5000 pcs.
2.Lead time for sample is 10-18 days (if you need a sample),Lead time for order is 25-35 days upon sample approval, but need to check us about current production schedule.
 
Mode of transport & Costs
 
.All products display on our website are Ex-factory price.Clients should pay for freight.
1.For small quantity or weight less than 45 kgs,sent usually by International Express (EMS,DHL,TNT,FEDEX,UPS,etc)
2.For order from 45 to 500 kgs,can be sent by air to the airport near you.
3.For big quantity or volume,sent usually by ocean container.
Finally,the transportation way depends on your choice.
If you choose International Express(EMS,DHL,TNT,FEDEX,UPS,etc), the freight costs Reference: 5000 PCS normal size pen (Total 60KG) within 10 days
To  Europe and North America 5-7 cents / pen;
To Most of Asia 3-5 cents/ pen;
To the Middle East 7-8 cents / pen;
To South America and Africa 8-10 cents / pen.
For example, Pen PE0032 Ex-factory price $0.11,
if you are in USA,delivery to your hand by Express, Full cost of the pen will be about $0.16 / each.
 
How to place an order
 
1.Write to us pen Model No.,quantity,Transport Requirment,printing information(if you need) and other requirement(if you need)
2.We make quotation for you. Upon price confirmation, we will make proforma invoice for you advance payment.
3.Then we go mass production.Goods can be inspected before shipping. When goods sent out, documents will send to you for customs clearance or shipment released. 
 
What format for artwork design
 
If you need printing Logo etc. AI format artwork is preferred,especially for full color printing. PDF,PSD,EPS,JPG is also ok fo us. But the resolution need to be high.
 
Quality Assurance
 
Our process includes many quality procedures, in-line and final production.
At our workterm, we are committed to quality requirements of the best standard. We do not sacrifice on quality. We make sure quality is adhered to throughout our operation from sampling to final shipment. We take extra efforts in ensuring the suppliers comply with strict quality control. Quality Assurance is an inherent part of our services and we ensure that our customers do not face any problem at any stage. 
 
FAQ
 
Q: What is your company's strategy?
A: We manufacture pen for 30 years, the beginning, we are a well-known brands of Chinese foundry, then we go international route, the world's leading OEM brand, in the meantime, we have rapid development, and constantly improve our technology the introduction of advanced equipment, providing our design capabilities. After years of sharpening, we are ODM stage, we are slowly took off king foundry hat , we will cooperate with the international brand management company and the famous multinational retailers, sales of our own brand (VFAN), we realize its own international brand dream.
 
Q: What is your strength?
A: 1) ensure the quality and very competitive prices, we have a good reputation and credibility in the European and US markets. 2) We are a company with extensive experience in pen manufacturer. 3) We have worked with a number of well-known enterprise.